Bindora Support
Need help with scanning, OCR, reminders, document organization, or your account? We are here to help you get the most out of Bindora.
Contact support
If you need help with Bindora, please contact us using the email below. To help us respond faster, include your device model, operating system version, Bindora app version, and a short description of the issue.
vaycepro@gmail.com
1. Quick help
Make sure your camera permission is enabled. Place the document on a flat surface, use good lighting, and avoid strong shadows for cleaner scans.
If text recognition does not work as expected, try scanning again with a sharper image. OCR quality depends on lighting, focus, and document readability.
If reminders do not appear, check that notifications are allowed for Bindora in your device settings.
Use folders, tags, and clear document names to keep bills, warranties, receipts, contracts, and important papers easy to find.
2. Common troubleshooting steps
2.1 Camera permission
- Open your device settings.
- Find Bindora.
- Make sure camera access is enabled.
2.2 Notifications
- Open your device notification settings.
- Make sure notifications are allowed for Bindora.
- If reminders still do not appear, restart your device and reopen the app.
2.3 OCR accuracy
- Use a clear, well-lit document.
- Avoid blurry photos, folded paper, reflections, and strong shadows.
- For small text, try scanning closer while keeping the document fully visible.
2.4 Missing or hard-to-find documents
- Use the search bar with a word, date, amount, issuer, or document name.
- Check folders and tags if the document was moved after scanning.
- If the document was recently added, reopen the app and try searching again.
2.5 Purchases or subscriptions
- Make sure you are connected to the internet.
- Close and reopen Bindora, then try again.
- If available, use the Restore purchases option inside the app.
3. What to include in your message
To help us understand and reproduce the issue, please include:
- Your device model, for example iPhone, iPad, Samsung Galaxy, or Google Pixel.
- Your operating system version, for example iOS 18 or Android 15.
- Your Bindora app version, for example 1.0.0.
- What you were trying to do when the issue happened.
- Any error message you saw.
- Screenshots or a short screen recording, if possible.
4. Privacy and data
Bindora is designed to help you keep important documents organized and easy to find. We take privacy seriously and aim to keep the experience simple, transparent, and secure.
Do not send sensitive documents by email unless support specifically asks for a sample and you are comfortable sharing it. If needed, hide or blur personal details before sending screenshots.
5. Legal links
Privacy Policy: https://vincepaulin.github.io/bindora_privacy_policy.html
Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
6. Contact
For all support requests, bug reports, or feature suggestions, please email vaycepro@gmail.com.